Certificate

The Rail Pass is very good once one has set it up, but the process is unnecessarily complicated. A document confirming the purchase is delivered by courier to the customer's home address within several days, but when one arrives in Japan, one then has to go with it into a JR office to exchange it for a ticket. The Swiss system is much simpler. They send you your ticket, which has a QR code on it, by email. It needs to be emphasized that certain JR express trains require an additional payment to be made. The Rail Pass, which is quite small, costs quite a lot of money and could be easily lost. Doing it digitally would be much better, as it would then be on one's phone.

The JR pass was easy to use and was extremely helpful in our Japan journeys.Because our trip was 10 days, I wish there had been an option to add additional single days to fit our scheduled time.
Other than that we were very pleased with the pass and the train system in general. Thank you!!

My son used this when he went on a study abroad, and now that he lives there, he uses it anytime he is in the greater Tokyo area, so told me to get the pass when I was planning to visit. It was amazing, so easy to use, and simple to understand as well.

A more simple way to book seattickets via Internet

The rail pass makes a significant in convenience while travelling around Japan.

The process works, it seems rather old fashioned to receive paper forms to claim your tickets. The staff at the Narita Airport office were polite and efficient which after a long journey to a new country was gratefully received. The fact that you are then given more paper tickets which cannot be replaced if lost is a little daunting but again it worked. We always left our booking of our next major city transfer until late and this seemed to mean we often didn’t get the train time we wanted exactly but it never caused a major issue. We had large luggage with us which again meant some ticketing restrictions.
The use of the Shinkansen to navigate Japan is an amazing luxury which we greatly enjoyed.

I recently used the JR Rail Pass (JRR Pass) for a trip around Japan, and while overall, it was a convenient way to travel, there are a few areas that could be improved.

**Ordering Process & Customer Support:**
The order process was smooth, and the delivery was on time. I appreciated the clear instructions and found customer support responsive and helpful when I had a question about activating the pass.

**Areas for Improvement:**
The biggest issue I had was with the pass itself — it's still a physical paper ticket, which feels outdated and unnecessarily risky considering the cost. It should be available as a digital pass for something this expensive. Losing it would mean losing hundreds of pounds, and there's no easy way to recover or replace it. Given Japan’s otherwise tech-forward systems, this felt like a frustrating drawback.

**Would I Recommend It?**
I still recommend the JRR Pass to others because of its convenience and value for long-distance travel across Japan. However, I would do so with little caution to take extra care of the physical pass.

Switching to an electronic version would make a world of difference in terms of peace of mind and practicality. I hope this is addressed soon.

It would have been easier when there would have been a simple to use application for on your Phone. In which you could find train schedules, planning your trip and make seatreservations.

The JR Pass was great! The only thing I can say though is to make the online reservation system easier. I had forgotten my password when I got to Japan and was never able to get any online help to reset it. We didn’t stay near JR stations so had to make special trips to make reservations before each trip. It would have been great to make them online.
Thanks!

If you are visiting in Japan, this will be the best and cheapest way to get around! It is such a load of to have a JR Pass ticket as a foreigner. The train systems can be confusing if you are just visiting so one less issue is a good thing. The JR Pass is easy to use and saves so much money! It also can get you hotel deals. It's fabulous! 👏