Certificate

All is good.

Picking up pass was tricky, the instructions for pickup were not clear , I hated using pass for longer journeys because we could not use the ticket machine we our pass , we had to line up and most times , we would be told to go to ticket machines.
It was good value, but confusing and time consuming.
Need more instructions in English.

It was very easy to order the pass from the UK in advance of my trip. When exchanging the voucher for the pass upon arrival, the staff were very helpful. There was a bit of confusion going through the ticket barrier as I was asked by staff to put both my pass and seat reservation ticket through at the same time. This never worked so in the end I stopped putting the seat reservation ticket through and had no further problems.
I will definitely use a rail pass if and when I return to Japan and have no hesitation in recommending it to others

I recommend this product to travelers who aren’t familiar with the JR Terminal and fares. It’s easy to use and activate. Every time i come to Japan, i personally use it. It could be a little pricey, but it makes a “difficult process” less difficult. You have infinite uses while it’s active, and you can just head to unreserved seat with just the JR pass alone. The pass acts as the fare ticket, and it has infinite uses within the time period you have it active. I wish they had one for Gran Class, but Green Glass is just as good.

I was again very happy eith the service and convenience I received from JR Pass and staff. Thank you.

i always have the jr pass when travelling to japan!

Everything was a great experience and your staff was helpful

I really haven’t got much to say in terms of improvements. Where I live we have nothing on the scale of Japan’s highly effective rail system. Having a rail pass and being able to easily access high speed Shinkansen or JR trains was a highlight of my time in Japan.

Very useful for travelers since you have all the flexibility.

This is the second time I used your pass and it was a good deal. I used it more to travel on the shinkansen and the local trains. Yes, it was more expensive than before, but that was 8 years ago, the first time I used the pass. But nonetheless, still a good deal. So thanks a lot for having this pass that makes traveling across Japan a breeze.