Certificate

The JR Rail Pass is excellent provided you do enough travelling to justify the cost. I was in Japan for 8 days and could probably spent less by buying a ticket each time I travelled but for ease of convenience the Pass is excellent.

I was born in Italy. I do not find any area of improvements in your service: efficiency, kindness by personnel, and customer support were great! Thank you for japanese cooperation. It was a pleasure traveltrsvel by trains in Japan.

More einglish speaking at the stations , the system whas very hard to find the right way and do the booking for our trall ,so we needed to stand and get the tickets with your officees special y with big sutkiss.

Jr pass made us very easy to get on the trains and other transportation vehicles. All procces was great.

Very satisfied with the order process.I would warn travellers to make early reservations days ahead as we found out getting from Hiroshima to Haneda airport just on time due to heavy bookings.

Japan has the most wonderful rail system!!!!

Overall, I had a great experience and would definitely use it again the next time I visit Japan, the only issue I really had was finding the office in the Haneda Airport since it was rather small and tucked away

Generally a great experience. One issue to flag: We were provided with an adult rail pass for my 12-year-old daughter, which caused some confusion when we exchanged our certificates for rail passes. I also wonder if we were charged an adult fare for her?

It took us about an hour to activate our tickets due to the long queue. I suggest to have an express lane for passengers holding 1-2 ticket reservations separate from those of big groups.Thank you.

I purchased my JR Pass back in the US online. the process was smooth and the follow up email from JR Pass had quite a bit of useful information. However, not everything was clearly spelt out and my wife and I, first time Japan travelers, faced some problems.
First we had no information that we could not travel from Hakata Station to Kyoto in the same train. We were asked to change train at Shin Osaka. this was very inconvenient. Luckly we asked and the ticket checker onboard sold us an additional ticket so that wee could travel to Kyoto on the same train. we had to pay 36 USD extra for going to Kyoto and again for for a direct ride back to Hakata Station. So the JR Pass became more expensive.
Secondly, getting tickets was a big inconvenience. Hakata Station is huge and getting to the correct ticketing office was very difficult as we got pits and pieces of directions from the Rail staff on the groung at the station. We did not know Japanese and the people were helping us did not know English. It would be helpful if JR Pass had emailed us written information along with cash receipt that was emailed to us. Just information as to where the ticketing office is located.
The trains are fast and comfortable and we did enjoy the ride once on board. I hope this feedback is useful for JR Pass.