Certificate

I think the JR Pass is essential for any tourist who travels to Japan and wants peace of mind and comfort on the various journeys that allow them to explore the country's beauty. Our experience was excellent, from acquiring the pass, with praise for the clarity of information, speed in receiving documents and practicality in seat reservations. The team responsible for this initiative is to be congratulated.

We thought it was great and easy to use

Love this service. used 3 times and it's saved me loads of money travelling around Japan. it's very efficient and no hassle. also being able to get a MIFI device added on with a meet and greet was amazing the first time in Japan.. highly recommend with out question. thank you to all the team.

The order was very easy. Turning in the order papers for the rail pass was not so easy. 3 different people in Sapporo station told us different things about how to obtain the rail pass. We finally did find someone who took us to the right place. The whole process was difficult.

The rail pass worked great once we had it. We went all over Japan with it.

The efficiency and travel was excellent. Especially the Shinkansen to Kanazawa. All JR ticket office was very efficient friendly and accommodating. We had many options daily to get to where we wanted. Seat selection was great. The flexibility of a JR PASS allows one to travel on their own schedule.
I had An incident in Takayama. Due to bad weather my train was cancelled. And I thought I could go on the next train. So I stood in the wrong line for hours. Lesson learnt.
Having a representative to advise foreign travelers is very important.
I thought the price of the ticket was high when compared to all the stops we made. Tokyo Kanazawa Takayama to Kyoto. Kyoto to Osaka. Then Osaka to Hiroshima. Hiroshima to Tokyo. Could have been much much less with individuals tickets.

I received the vouchers in the mail within two days which was wonderful. I chose to pay extra for the personal greeter at the airport which I highly recommend! It was a very positive experience! The greeter was easy to find after clearing immigration; she was warm and professional and spoke excellent English. She helped get the JR Pass voucher exchange done quickly and also helped us get a Welcome Suica, and showed us where to exchange money when we asked. She even escorted us to the train we needed to take to get to our hotel that night and showed us how to insert and collect the pass at the ticket turnstiles when we used it. I loved this add-on service!
Another great thing about JR Pass was how easy it was to insert the ticket and go at any time. We rarely reserved seats which wasn’t a problem as the non-reserved cars were clearly indicated, but it was easy to do at the ticket office. Using a JR Pass was a great experience while traveling in Japan.

Super fast and efficient service. The pass came with a useful little booklet about how we could make the most out of the pass. We had a fantastic holiday - thank you so much

Thank you

Great value and service

Our experience with JR system was excellent, your staff is very professional and helpful.
Keep up the great service.