Certificate

Great for flexible itineraries, but still expensive and pass durability was not great. Half way into my trip my JR Pass stopped being read by the gates and I needed to see a staff member for every entry and exit. My pass appeared like it could be read, but it wasn't being read. I may get a regional pass next time, but not being able to reserve Shinkansen online without Smart EX ahead of time is unfortunate.

Having the pass was fantastic. We made huge savings and made trips that we might have not considered if paying for individual trips for a family 9f 4. I would definitely recommend for anyone planning to get out and explore Japan,!

The JR pass was very convenient and we were able to use the bullet train too. It took a little time to get used to the train system but I was able to figure it out. I would buy it again when I come back to Japan. Thank you.

The overall service is excellent. It would be nice if Nozomi shinakansen services are also made part of this JR Pass because we had to travel from Hiroshima to Tokyo. We found most of the trains were Nozomi so we had to cut our journey until Osaka and then to Tokyo. The inconvenience of changing trains can be avoided. It is not difficult but some people may have anxieties.
The travel within Tokyo with JR Pass is also a breeze.
Keep it going!!! Kudos to your service.

The JR Green Pass was a great value for the money. We used it for the Narita Express as well as many day trips to Osaka, Kyoto, Mt Fuji, and Yamagata. We also used it locally in Tokyo.
The JR staff was extremely helpful.

A good service pass arrived promptly and easy to use. Only consideration would be to review which pass to buy in future as we bought one for the whole of Japan and maybe only needed Japan west.

Super easy and convenient. We used it for 14 days and totally worth it- helpful offices too! Thanks!

JR Pass agents were very helpful, I suggest more than two agents in the office and like the Kyoto office has a foreigners section an this made tiket purchase/exchange very simple.

The ticket should be digital on cel phone with no need to activate on a JR store. Less bureaucracy and more efficiency. Seat and luggage reservations should be online too.

The JR pass was very convenient and allowed us to move easily between cities. However, despite purchasing the JR pass from Japan in preference to the Australian agent, we were unable to reserve seats online. Fortunately the JR ticket offices were mostly very efficient, though also crowded, so reserving seats required both time and careful preparation. It certainly helped to know exactly which trains and times before going to the ticket office. An online facility would make this much easier. Given that we had to go to the ticket office to reserve seats, I am not sure that the JR pass is good value for money. We did seven intercity legs in 21 days, which would probably have been cheaper had we purchased the tickets as we required them. The JR pass is very flimsy and prone to bending. A chip card would be so much better. Finally, while the JR train system is amazing and the trains impressive, with the exception of the Narita Express, they are not designed for people with more than carry- on luggage. Heaving a 20kg suitcase onto an overhead rack is both difficult and dangerous. Extra luggage rows can be purchased if available but often they were not.